Shipping and returns
Last Updated: June 2026
Overview
At Mineralyte, we want you to feel confident ordering from us. If something is not right with your order, please get in touch, and we will work with you to find the appropriate solution.
This policy applies to products purchased directly from the Mineralyte online store. If you purchased Mineralyte through a pharmacy, retailer or other stockist, please contact the business you purchased from in the first instance.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality, and the failure does not amount to a major failure.
Nothing in this policy is intended to limit or exclude your rights under Australian Consumer Law.
Faulty, damaged or incorrect items
If you haven’t received a refund yet, first check your bank account again.
Please contact us as soon as practicable if your order:
- arrives damaged;
- contains the wrong item;
- is incomplete;
- has a product fault; or
- does not match its description.
To help us assess the issue quickly, please email us with:
- your order number or proof of purchase;
- a description of the issue;
- clear photographs of the product, packaging and any damage; and
- the product batch number, where available.
We may ask you to return the product to us for assessment. Please do not send products back to us or to the manufacturer without first contacting our team, as we will provide the correct return instructions.
Original packaging is helpful, but is not required to make a claim under Australian Consumer Law.
Where a product is confirmed to have a fault, we will provide a remedy in line with Australian Consumer Law. Depending on the nature of the issue, this may include a replacement, refund or another appropriate remedy.
Major and minor problems
Where there is a major problem with a Mineralyte product, you may choose a refund or replacement.
Where there is a minor problem, we will assess the issue and provide an appropriate remedy within a reasonable time. This may include replacing the product or providing another remedy permitted under Australian Consumer Law.
Return postage costs
For products that can be returned by post, customers may initially need to arrange return postage once return instructions have been provided.
If we confirm that the product has a fault, we will reimburse reasonable return postage costs. Please keep your postage receipt or proof of payment.
If we sent you an incorrect item, or your order arrives damaged, we will work with you to arrange the appropriate replacement or refund.
Change-of-mind returns
Because Mineralyte products are consumable goods, we do not offer refunds or exchanges where you have changed your mind, ordered the incorrect product, no longer want the product, or found the product cheaper elsewhere.
This includes products that have been opened, used, damaged after delivery, or are no longer in their original saleable condition.
This change-of-mind policy does not affect your rights under Australian Consumer Law if a product is faulty, unsafe, incorrectly described or otherwise fails to meet a consumer guarantee.
Sale and promotional items
Sale, discounted and promotional items are covered by the same consumer guarantees under Australian Consumer Law as full-priced items.
Refunds
Once a refund has been approved, it will be issued to the original payment method used for the purchase, unless otherwise agreed with you.
Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.
Contact us
For any questions about refunds, returns or an issue with your order, please contact:
Email: info@mineralyte.com.au
Please include your order number and a brief description of the issue so we can assist you as quickly as possible.
Return address:
29 Carter Road, Brookvale, NSW 2100